I have been busy adding content to my new blog

I have not been on vacation. I have been very busy launching my new blog – Danny Rocks Excels! This blog offers “Tips and Time-Savers” when using MS Excel for Windows.

When you have a few minutes, I invite you to visit. There are now 15 short video lessons posted on the site.  My goal is to create a 3 to 4 minute video for each concept. So far so good!

I have asked several colleagues to review the site and give me feedback. They write to tell me that they enjoy viewing a “short and sweet” lesson on a single concept.

After you visit the site, let me know what you think. I welcome your feedback.

 

 

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How to acheve success by failing

“Would you like me to give you a formula for success? It’s quite simple, really. Double your rate of failure.

– Thomas Watson, Jr. President of IBM (1952 – 1971)

Business Week Magazine has an interesting article titled, “Why Failures Can Be Such Success Stories.”  Along with an accompanying slide show, the writer details the multiple failures of many famous people and explains how and why they were able to rebound from a potentially debilitating experience:

  • Basketball superstar Michael Jordan was cut from his High School team.
  • Walt Disney was fired from his newspaper job because “he lacked creativity.”
  • Jack Welsh, former CEO of GE, literally “blew the roof” off a building because of a failed experiment early in his career.

What drives these people – and thousands of others just like them – to succeed? Why didn’t they just sink into the floor and seek cover from their mistakes?

“Anyone who has never made a mistake has never tried anything new.” – Albert Einstein

That’s one explanation. And quite acceptable – in a clinical sort of way. Theoretically, I can accept the need to learn from my mistakes. And I have – made many mistakes – and learned from many of them.

What is more complex is the “blow to the ego” that usually accompanies a colossal failure. It is not the mistake, per se, that matters. It is how we personally react to the mistake. What we learn about what went wrong is important. But… what we learn about ourselves – and our reaction to the failure – is what determines our success – or our potential failure.

“We need to teach the highly educated person that it is not a disgrace to fail and that he must analyze every failure to find its cause. He must learn how to fail intelligently, for failing is one of the greatest arts in the world.” – Charles Kettering

What we can teach – others and ourselves – is the concept of “self-efficacy.”  Resiliance. The ability to bounce back after a failure. Learning how to look ahead and learning from your mistakes. Learning not to view mistakes as a personal failure.  To quote from Douglas MacMillan’s Business Week article:

“While self-efficacy is akin to other aspects of positive thinking such as self-confidence and self-esteem, it relates in particular to self-assurance about being able to excel at a particular task rather than to a person’s overall self-image. When failure strikes, people with high self-efficacy learn from their errors and strengthen their resolve to succeed.”

“Self-efficacy” is a trait that can be learned. It is a trait that leaders learn. It is a trait that leaders teach to others. A trait that they help to nurture in others – personally and organizationally.

How? How do you teach “self-efficacy?” By coaching and mentoring your staff. By offering constructive feedback on a continuing basis. By teaching people to “fail intelligently.” By teaching people how to succeed – by failing.

“Most people would learn from their mistakes if they weren’t so busy denying that they made them.” – John Hays

 

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Don’t Blame Your Customers!

“A business without customers isn’t a business.”

– Anonymous

If you are running a business you know that your number one job is to attract and retain enough customers to remain viable. You need to attract enough customers who want to buy what you have to offer. You also need to entice your customers to return and make additional purchases. And… you work hard to delight your existing customers so that they, in turn, will recommend your business to their friends and associates. That is a smart way to build your business.

It is also a smart way to run a political campaign.

To get elected – or nominated by your party to run for election – you need to attract enough voters who want to vote for what you have to offer. And… you work hard to encourage the people who are now ready to vote for you to encourage their friends and associates to consider voting for you.

But the primary responsibility for success resides with you – the business owner or the political candidate. You must offer something that your customers want to buy; something that voters want to support.

Successful businesses do not make sales. Rather, they develop enough customers who are eager to buy the product or service that they offer for sale. Likewise, candidates need to develop enough voters who are eager to support their cause. Voters who are willing to recruit others in support of your campaign.

All of this seems rather simple and straight forward. And it is. The complexity lies in how you ask for your customers business; how you ask for your supporters vote.

People love to buy but they hate to be sold. Likewise with voters. You can – and should – tell them that you need their support; you need their vote. But I would never tell them that it will be their fault that I went out of business or that I lost the election.

Unfortunately, the Clinton campaign is ignoring this advice. Granted, I am not a million dollar a month political adviser (like Mark Penn) so why should they take my advice. But, I would never say this to my supporters: Continue reading “Don’t Blame Your Customers!” »

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Take Note!

obama-takes-notes-at-debate.jpg As I watched the televised debate between Senators Clinton and Obama, I was struck by one particular piece of “stage craft.” I found it to be annoying. It distracted my attention from what was actually being said. What was it?

Senator Obama was diligently writing notes every time that Senator Clinton spoke – at least during the first 45 minute segment. Why was he doing this?  Surely he had prepared his remarks and rebuttals ahead of time. At this point in the campaign, he had to have heard Senator Clinton’s arguments, stump speeches and 9-point plans ad nauseum. Very little new ground was being broken during the debate. So why was he so preoccupied with his note taking?

It’s simple really! The answer is, it was “staged!” Barack Obama wanted to avoid two things:

  1. Looking directly at Hillary Clinton as she spoke – I felt that his note-taking distracted my attention from her words.
  2. Reacting physically to her comments – he did not wish to convey his agreement with, surprise at or anger about any of her comments. His body language probably would have conveyed defensiveness and weakness had he not kept himself busy scribbling his notes as his opponent spoke.

Was this effective? Perhaps. Several professional observers have commented on Obama’s unconscious physical reactions when he is criticized. He winces noticeably. He tends to withdraw. He looks pained. He looks less than confident.

But the good news is… at least he stopped “raising his hand” asking permission from the moderator to speak! For that reason alone, the diligent note taking was an improvement.

Why does body language matter? Here’s why: Continue reading “Take Note!” »

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Features vs. Benefits

“In the factory, we manufacture perfume. In the store, we sell hope.”

Charles Revson, Founder of Revlon Cosmetics

Why are so many voters – especially younger and first-time voters – attracted to Sen. Barack Obama’s message of hope? Why does it seem that Sen. Hillary Clinton’s latest message – “I’m in the solutions business” – is not gaining traction?

Could it be something as basic as the difference between saying, “This will make your stomach feel better” versus, “Trust me, this medicine will be good for you?”

People like to buy, but they do not like to be sold! The sales guru Jeffrey Gitomer reminds us of this basic tenet in each of his best-selling books. Don’t tell us what what you have done in the past – and why it will  good for us. Entice us with a message of what our future will look like. Paint a picture of the future – our future. And help us to see how we fit into that picture. Help us to make the decision. Don’t just tell us your solution.

We will buy hope – if we can see the benefit. Our benefit. Don’t try to sell us on the basis of the quality of the ingredients you put into your perfume. Charles Revson did not build his Revlon cosmetics empire based strictly on a special combination of ingredients. Those ingredients are features – and features do not motivate us to buy. Hope is a little more difficult to see and quantify. But that is a leader’s role – to help us to see hop and to put us in the picture. And that gets the sale most of the time!

This is not a political blog. I am not writing to “put down” a candidate. Nor am I advocating for a candidate. I enjoy observing and analyzing political strategy. I like to learn from the successes and mistakes in the current presidential primaries and apply them to my business – consulting and training. I write to share my observations with my readers.

Here’s what I see so far. Perhaps you agree, perhaps you don’t. But I hope that you will at least read on: Continue reading “Features vs. Benefits” »

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The Video Does Not Lie

“Auditioning in a Video Resume” – that is the title of the article in yesterday’s NY Times. (Click here for access to the complete article.) Your resume on a video? Say it isn’t so! Today, I noticed that it was the most emailed article on the Times’ website. So, obviously, this strikes a nerve – and possibly gives people an edge on their competition.

Continue reading “The Video Does Not Lie” »

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Book Review: Marketing Your Retail Store – In the Internet Age

I love this book!

If you operate a retail business, regardless of size or industry, you need to buy this book – now! In my opinion, it is the most practical and tactical business book for retailers who want to learn how to attract and retain customers. For every concept covered, Bob & Susan Negen provide both “Low-Tech Tactics” and “High-Tech Tactics” for the retailer to implement. Continue reading “Book Review: Marketing Your Retail Store – In the Internet Age” »

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Communications Boot Camp

“Performance feedback is not a synonym for criticism. It can be delivered without demoralizing the employee or breeding defensiveness.”

– DeAnne Rosenberg, Management Consultant

Last week, I had the opportunity to participate in a three-day workshop that helped me to assess and improve my communication skills. Prior to the workshop, I had a pretty high opinion of my presentation skills. Who was judging me? Certainly I was. And so was my audience. My evaluation sheets always showed very high marks. And yet, I felt that something was missing – that I could improve my delivery. But I couldn’t do it on my own. My ego wouldn’t allow it and I could not accurately critique myself. I needed a dispassionate observer – I needed a coach!

Continue reading “Communications Boot Camp” »

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Meeting "Nay-sayers" Head On

While I was preparing to facilitate a meeting for a client, I came across an interesting sidebar article in the January 2006 edition of The Motivational Manager“Bite your tongue before uttering these creativity-busters.”  This is a list of typical negative comments that you hear in the office or at meetings.

A major portion of the meeting that I am about to facilitate calls for “brainstorming” ideas.  The client is most interested in hearing the ideas that each manager has on a selected topic.  The purpose of a “brainstorming” session is to get as many ideas from as many participants as possible in the allotted time. 

“Brainstorming” sessions are not strategy sessions.  Nor do they call for decisions to be made.  Strategy and decision-making are different types of meeting.  They should be held separate from a “brainstorming” meeting.  What you want to be careful to avoid are the following comments (as written in the article I quoted):

Senior management will never go for it.

That's not how we do things.

Let's think on that for a while.

Be practical.

Let's form a committee to study it.

We can't afford it.

It will be too hard to administer.

If it's that good an idea, why haven't our competitors thought of it?

It doesn't do anything for me.

It sounds good, but …

Have you heard these comments before?  I'm sure that you have.  But … they are not appropriate for a “brainstorming” session.  Each of those comments  might be appropriate in a strategy or decision-making session.  Although I think that the phrase, “That's not how we do things…” should be permanently banned from any business meeting!

I am looking forward to facilitating this meeting.  I think that we will collect a lot of great ideas.  I think that the participants will enjoy throwing out their ideas.  And I am looking forward to helping the client select the ideas that they want to pursue.  It will be fun for all!

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Communicate Effectively and Quickly

“If you can’t state your position in eight words or less, you don’t have a position.”

– Seth Godin

It is difficult to be brief. Try it! State your opinion in a few words as possible. How do you explain your business or service to a total stranger in just a few words – words that the stranger can easily understand? It is a tough task, isn’t it? And yet, increasingly that is what we have to do to retain current customers and to attract new ones. To be noticed – to stand out from the crowd – to move people to take action we must master the art of brevity.

One of the best business summaries I know came from Charles Revson, the founder of Revlon Cosmetics. He said:

“In the factory we make cosmetics, in the store we sell hope.”

Brilliant! All in twelve words. And they are the “right words” because they work. The listener can clearly understand the process and visualize the outcome. The outcome for each customer will be unique because each will define “hope” in their own way.

Will that “hope” renew, revitalize, rejuvenate, restore, rekindle or reinvent? Each customer will choose one or more of these answers – and probably one or more of Revlon’s cosmetics. Being brief, concise and “on-target” has a real payoff.

A few days ago, I wrote an article titled, “The Long and the Short of It.” I commented on the enjoyment and benefit I got from a new book by Dr. Frank Luntz“Words that Work: It’s Not What You Say, It’s What People Hear.” Buy this book! Put it’s principles into practice. Reap the rewards! “Renew, revitalize, rejuvenate, rekindle, reinvent” is one of Luntz’s “Twenty-one words and phrases for the Twenty-first Century.” They work.

How am I planning to put this principle into practice? Follow this scenario: Continue reading “Communicate Effectively and Quickly” »

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