Yes We Can! – Learn How to Give Better Presentations

What makes an effective speech? Is it the content? The context? The delivery? Or some combination of each?

Want to learn how to improve your public speaking skills? Want to pick up a few inside pointers that will really “punch up” your next presentation? Just watch television and read the newspaper. Learn to analyze politics and politicians – not the politicians themselves and not their political positions. Just study their speeches and watch their delivery.

This is the first in a series of articles that I will post on the topic of campaign speeches and presentations. I learn a lot by observing the candidates. I read the text of their key speeches and replay the video to analyze their delivery. Please share your comments with the readers. This is not a partisan blog – I am not advocating for any candidate or party. Please keep this in mind when you post a comment.

Here is a quick overview of the four remaining candidates: Continue reading “Yes We Can! – Learn How to Give Better Presentations” »

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How are you known to your customers?

“The most valuable asset that any company has is its relationship with its customers. It’s not who you know; rather it is how you are known to them.”

– Theodore Levitt, Harvard Business School

I discovered this quote about 8 years ago and it has become my daily mantra. I strive to live by it’s principles.

So, this quote immediately came to mind when I heard the news that Governor Mitt Romney was suspending his campaign for the Republican Presidential nomination. How was Gov. Romney known to many voters? As a “flip-flopper”; someone who frequently changed his position on key issues.

It is one thing to change your position on an issue after receiving new information or after considerable thought and deliberation. Unfortunately, Gov. Romney seemed to change his position based up the audience that he was addressing or as a result of a recent poll that indicated that voters showed a preference for a different position.

Leaders do not listen to the latest poll results. They listen to their heart. They speak directly; not from both sides of their mouth on all sides of a core issue.

In an article on Politico.com, Mike Allen and Jonathan Martin wrote: Continue reading “How are you known to your customers?” »

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Learning From Political Misteps

“There are two types of people – those who com into a room and say, ‘Well here I am,’ and those who come in and say, ‘Ah, there you are.'”

– Frederick Collins

I love politics! No, not the skirmishing, nor the name-calling and not the ideology. Rather, I enjoy observing and analyzing political strategy and how politicians communicate with the electorate. There are many opportunities to learn from political successes and failures and to apply them to our own business. A case in point – the collapse of Rudolph Giuliani’s campaign for the presidency.

“America’s Mayor” – Mr. Giuliani is the type of person who walks into the room and announce, “Here I am!” His campaign relied heavily on the cult of personality. This might have worked if Mr. Giuliani were selling a new book – enough people would have come out for the entertainment factor and the chance to get close to a celebrity – they might have even bought a book!

But asking people to vote for you is a very different matter. Voters are more concerned about what you will do – for them – in the future. They do not care as much for what you did in the past – your accomplishments and your years of service enabled you to get into the race. When you are asking for their vote, they want to know your plans for the future and how they fit into your plans. They also want a candidate who walks into the room and says “Ah, there you are!” Continue reading “Learning From Political Misteps” »

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Have you been encouraged to buy recently?

Can a very good employee make you money and bring in repeat customers?

The answer should be obvious – yes they can – and they do! In my opinion the problem is not so much finding these “rainmaker employees.” Rather it is coaching them to “go the extra mile” and to develop their own personal style.

Last Friday evening, I found such an employee. No, actually he found me!

Here’s the scene: I was killing a few minutes while waiting for my connecting flight home. Dead time! I had just completed an intense two-day training session. I was wandering in the in Portland, OR terminal. Then the sign for “Powell’s Bookstore” caught my eye. Perhaps you have heard of Powell’s – the legendary “street block of books” in downtown Portland. It was refreshing to see them here in the terminal; I perked up and walked inside. Continue reading “Have you been encouraged to buy recently?” »

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The Video Does Not Lie

“Auditioning in a Video Resume” – that is the title of the article in yesterday’s NY Times. (Click here for access to the complete article.) Your resume on a video? Say it isn’t so! Today, I noticed that it was the most emailed article on the Times’ website. So, obviously, this strikes a nerve – and possibly gives people an edge on their competition.

Continue reading “The Video Does Not Lie” »

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Improve Your Presentations – Tell Stories

Most people hate the sound of their own voice. They put their hands over their ears whenever they hear a recording of their own voice.

This is one factor that contributes to their fear of public speaking. If the speaker hates the sound of his or her own voice, what will the audience think about their voice? Fearful speakers forget that they have something valuable to say. Something that the audience needs or wants to hear. Instead, they turn down speaking opportunities. They run and hide; they quake in fear of having to speak in public. And… they sabotage their career. They give up a valuable opportunity to demonstrate their mastery of a subject; their expertise.

Why? Continue reading “Improve Your Presentations – Tell Stories” »

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Book Review: Marketing Your Retail Store – In the Internet Age

I love this book!

If you operate a retail business, regardless of size or industry, you need to buy this book – now! In my opinion, it is the most practical and tactical business book for retailers who want to learn how to attract and retain customers. For every concept covered, Bob & Susan Negen provide both “Low-Tech Tactics” and “High-Tech Tactics” for the retailer to implement. Continue reading “Book Review: Marketing Your Retail Store – In the Internet Age” »

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If a Violinist Performs in a Metro Station and No One Hears …

“It is the recipient who communicates. The so-called communicator, the person who emits the communication, does not communicate. He utters. Unless there is someone who hears, there is no communication. There is only noise.”

– Peter Drucker

Ah, but what exquisite noise! Continue reading “If a Violinist Performs in a Metro Station and No One Hears …” »

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"Short-Circuit" City Admits Defeat

Last week’s headline screamed, “Circuit City to Cut More Than 3,500 Store and IT Jobs, Cut Wages!” The opening paragraph of the AP Report says it all – “…implying that its wages are as subject to discounts as its flat-screen TVs.”

Except, that its (former) employees do not come with a “money-back” guarantee or any “extended warranties.”

Continue reading “"Short-Circuit" City Admits Defeat” »

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Communications Boot Camp

“Performance feedback is not a synonym for criticism. It can be delivered without demoralizing the employee or breeding defensiveness.”

– DeAnne Rosenberg, Management Consultant

Last week, I had the opportunity to participate in a three-day workshop that helped me to assess and improve my communication skills. Prior to the workshop, I had a pretty high opinion of my presentation skills. Who was judging me? Certainly I was. And so was my audience. My evaluation sheets always showed very high marks. And yet, I felt that something was missing – that I could improve my delivery. But I couldn’t do it on my own. My ego wouldn’t allow it and I could not accurately critique myself. I needed a dispassionate observer – I needed a coach!

Continue reading “Communications Boot Camp” »

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