How a coach can smooth out the learning curve

“The best teacher is the one who suggests rather than dogmatizes, and inspires his listener with the wish to teach himself.”

– Edward Bulwer-Lytton

I’ve been exposed to some great teachers during my lifetime. They have, indeed, inspired me to teach myself; to continue to learn and grow.

But there are times when I need to have a good coach by my side to help smooth out the learning curve.

Case in point: I am learning to use a new software program. This program enables me to record training videos which I then upload to my website. Sounds pretty straight forward. Except it isn’t – for me at least!

I spent the better part of yesterday, searching through on-line help websites; reading the users manual for the program; trying one option after another to get the files uploaded properly. It took me hours and hours of trial and error before I succeeded.

OK, so now I know how to perform this task – I’m over the learning curve for this part of the program.

But… did the learning curve have to be so steep?

No… I needed a coach to help me achieve what I wanted to achieve. Quickly, professionally, and interactively. I was more than willing to pay for the coach’s services. There was just one problem…

The “live” coaches for this program took the day off. They were relaxing with friends and family over the 4th of July weekend.

I was not relaxing. I was climbing a steep learning curve.

A good coach – at the right time – would have made the learning curve much smoother. I learned another lesson while trying to learn this software program.

 

How to acheve success by failing

“Would you like me to give you a formula for success? It’s quite simple, really. Double your rate of failure.

– Thomas Watson, Jr. President of IBM (1952 – 1971)

Business Week Magazine has an interesting article titled, “Why Failures Can Be Such Success Stories.”  Along with an accompanying slide show, the writer details the multiple failures of many famous people and explains how and why they were able to rebound from a potentially debilitating experience:

  • Basketball superstar Michael Jordan was cut from his High School team.
  • Walt Disney was fired from his newspaper job because “he lacked creativity.”
  • Jack Welsh, former CEO of GE, literally “blew the roof” off a building because of a failed experiment early in his career.

What drives these people – and thousands of others just like them – to succeed? Why didn’t they just sink into the floor and seek cover from their mistakes?

“Anyone who has never made a mistake has never tried anything new.” – Albert Einstein

That’s one explanation. And quite acceptable – in a clinical sort of way. Theoretically, I can accept the need to learn from my mistakes. And I have – made many mistakes – and learned from many of them.

What is more complex is the “blow to the ego” that usually accompanies a colossal failure. It is not the mistake, per se, that matters. It is how we personally react to the mistake. What we learn about what went wrong is important. But… what we learn about ourselves – and our reaction to the failure – is what determines our success – or our potential failure.

“We need to teach the highly educated person that it is not a disgrace to fail and that he must analyze every failure to find its cause. He must learn how to fail intelligently, for failing is one of the greatest arts in the world.” – Charles Kettering

What we can teach – others and ourselves – is the concept of “self-efficacy.”  Resiliance. The ability to bounce back after a failure. Learning how to look ahead and learning from your mistakes. Learning not to view mistakes as a personal failure.  To quote from Douglas MacMillan’s Business Week article:

“While self-efficacy is akin to other aspects of positive thinking such as self-confidence and self-esteem, it relates in particular to self-assurance about being able to excel at a particular task rather than to a person’s overall self-image. When failure strikes, people with high self-efficacy learn from their errors and strengthen their resolve to succeed.”

“Self-efficacy” is a trait that can be learned. It is a trait that leaders learn. It is a trait that leaders teach to others. A trait that they help to nurture in others – personally and organizationally.

How? How do you teach “self-efficacy?” By coaching and mentoring your staff. By offering constructive feedback on a continuing basis. By teaching people to “fail intelligently.” By teaching people how to succeed – by failing.

“Most people would learn from their mistakes if they weren’t so busy denying that they made them.” – John Hays

 

The Video Does Not Lie

“Auditioning in a Video Resume” – that is the title of the article in yesterday’s NY Times. (Click here for access to the complete article.) Your resume on a video? Say it isn’t so! Today, I noticed that it was the most emailed article on the Times’ website. So, obviously, this strikes a nerve – and possibly gives people an edge on their competition.

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