“People today are saying, ‘teach me, grow me, and if you won’t teach me and grow me I’ll go someplace else.'”

– Sharon Jordan-Evans, Executive Coach

One of the themes at the conference I attended last week was “The Engaged Employee.” Jackie Freiberg, co-author of the business book best-seller “Guts!,” was the keynote speaker. She taught us how to “Blow the Doors Off Service-as-Usual.” The essence of the talk was that you will never be able to provide extraordinary service to your “external” customers (the ones whose business allows you to pay the bills) until you start to grow, teach and empower your “internal” customers (the ones who do the work.)

Employers who are unable or unwilling to “grow, teach and empower” their employees can not remain competitive in the marketplace. Both customers and your workforce demand that you do so. It is expected. They must be “engaged” with you and your business. Otherwise …, as the opening quote states, “(they) will go someplace else.”

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